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Q. WHAT SECURITY FEATURES DO YOU USE?
A. Your commuter profile is created using your e-mail address and first name.
Personal information such as home address and telephone number are not required.
Your e-mail address is not displayed to other commuters and is only sent to the in-box
of your match once you initiate contact. This allows both commuters to be selective before establishing contact.
Once you establish contact we recommend that you "Get to Know" your commuter match before you start travelling together.
Have a safe commute.
Viva Commute pledges not to sell or divulge any personal information contained in our databases.
We do supply information on the number of active profiles to participating municipalities,
businesses and advocacy groups.
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Q. CAN I HAVE MORE THAN ONE COMMUTER PROFILE?
A. To create two profiles on the same commuter group you will need a second e-mail ID.
Alternate e-mail accounts can be obtained from many Internet web based e-mail companies.
You can use the same e-mail ID on different commuter groups.
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Q. CAN I DELETE MY PROFILE AT ANY TIME?
A. You can delete your profile at any time.
If you fail to find a match, we recommend you keep your profile valid so new commuters can find you.
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Q. WHAT HAPPENS IF I DON'T FIND A COMMUTER MATCH?
A. Increase the number of commuting days or expand the search distances at the originating and terminating postal codes.
This will allow the rideshare application to look deeper into the community for more matches.
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Q. HOW LONG IS MY COMMUTER PROFILE VALID FOR?
A. Each commuter group uses a different expiry cycle depending on how the service has been deployed.
If your profile has been inactive, you will receive an e-mail notification
5 days before it is automatically removed by the system.
If your profile has expired it will be necessary to establish a new account.
Each time you update your account, the duration of your profile is automatically extended.
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Q. WHAT SHOULD I DO IF I MY CARPOOL IS FULL?
A. If you have successfully formed a carpool you can either delete your commuter profile or keep it active to identify substitute members.
The more commuters you are aware of the greater chance that people will form alternate groups through referrals.
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Q. HOW DO I ACCESS MY COMMUTER GROUP?
A. Your commuter group can be placed as a link on our home page. Most commuter groups however,
are not visible from our home page and are accessed from municipal home pages, corporate home
pages or specially created URL's.
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Q. CAN VIVA COMMUTE PROVIDE THIS SERVICE FOR MY COMMUNITY OR PLACE OF WORK?
A. Yes - Viva Commute provides rideshare applications to all geographic regions of Canada and the United States.
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Q. HOW DOES THE SOFTWARE FIND A MATCH?
A. Viva Commute will match you to other commuters who fall within the search distances
requested in your profile and if you share a travel day.
Expanding the search distances or increasing the number of travel days will allow the
software to look deeper into the community for more matches.
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Q. DOES VIVA COMMUTE USE COOKIES?
A. Viva Commute uses cookies in order to make the application more user friendly. The cookie
we receive from your computer is used to identify you when you leave our site and return at a later time
The cookie expires after 1 hour, after which you need to log in again.
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Q. WHAT INFORMATION IS SENT TO MY PROSPECTIVE MATCH?
A. Both you and your match have the opportunity to view each other's profile before
making the final decision on carpooling. The match list displays the following information:
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Match number |
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The start and return times for each commuter |
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The start and end distances between you to your matches |
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The days of the week each commuter travels |
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Personal information - Male/Female, Smoking/Non smoking, Drive/Can't drive |
Once you initiate contact, your e-mail address and profile is forwarded to your match.
This allows both parties to be selective in choosing their travelling companions.
If you do not receive a reply to your e-mail, please assume that your profile do not meet the needs
of your prospective match.
To contact several matches, it is necessary to contact each person separately.
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Q. WHICH ARE MY BEST MATCHES?
A. Your matches are displayed based on travel distances and travel days. The first choice in your match
list will be the commuter closest to your starting postal code and who also travels on one of your days.
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Q. I DON'T DRIVE. WILL A COMMUTER MATCHING SERVICE WORK FOR ME?
A. Many carpools have members that don't drive and prefer to contribute to costs.
If you don't want to drive be sure to choose the "I don't drive" icon when submitting your profile.
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Q. HOW ACCURATE ARE YOUR DISTANCE CALCULATIONS?
A. In most cases, the distance between you and your match is very accurate.
If you live in or travel to a "Rural Postal Code" then the distance calculations are approximate.
Note: All Rural Postal codes contain a "0" in the second digit.
15% of the Canadian population live within the 5500 Rural Postal Codes.
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If you are having difficulty creating a commuter profile or obtaining matches,
please read the following section on questions and answers.